Marco Cargnelli

Sales Development Representative, Pragmatica S.r.l. Società Benefit

Marco Cargnelli is a Sales Development Representative at Pragmatica S.r.l. Società Benefit, the Trieste-based company that develops qb-Domus. He works closely with condominium management firms, gathering the everyday needs and difficulties they face in handling reports and communicating with residents.

Guides by this author

After-Hours Calls to Property Managers: How to Handle Them Without Abandoning ResidentsA property manager's phone cannot become the emergency room for every inconvenience. The solution isn't choosing between two extremes—being available 24/7 or disappearing after 6 PM—but building rules, filters, and an escalation process.
How to Report a Problem to the Condominium AdministratorA poorly made report generates questions, phone calls and delays. A well-made report allows the administrator to immediately understand where the problem is located, how urgent it is and which service provider to involve.
Condominium WhatsApp Group: Rules and Mistakes to AvoidThe condominium WhatsApp group almost always starts with good intentions.
Property Manager Not Responding: What to Do and How to Get UpdatesWhen a property manager doesn't respond, the first step isn't to raise your voice: it's to make your request clear, complete, and traceable. Organized communication protects the unit owner and helps the management office distinguish a genuine emergency from an informational query.